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What all do I need to know before I call The MultiPro Network Internet Helpdesk?

What are the DNS numbers for my dial-up settings?

What are the names for the mail and news servers?

I am not receiving a dial tone.

I cannot establish a dial-up networking connection.

My modem will not connect at the highest possible speed.

I can get connected but not at 56k.

What type of modem to I need to connect to The MultiPro Network?

Does my account provide me with a web page?

How do I send content to my directory using ftp?

 

What all do I need to know before I call The MultiPro Network Internet Helpdesk?

  • Have your computer on, and your Windows CD-ROM handy

  • Your Username and Password

  • Write down any error messages you may have received

  • What operation system you are using (Win 98, Win 95, Win 3.x, Mac, ME, XP, etc.)

  • Make and Model of your modem

What are the DNS numbers for my dial-up settings?

  • Primary DNS --- 207.65.4.25

  • Secondary DNS --- 216.153.94.101

What are the names for the mail and news servers?

  • POP server --- pop.multipro.com

  • SMTP server --- smtp.multipro.com

  • NNTP server --- news.multipro.com

I am not receiving a dial tone.

You will need to see if there is any software accessing the modem, such as a FAX program, that may be running in the background. If you are new to the Internet and (or) computers, you may have a program waiting for a call - accessing the modem - and not even know it. The easiest way to check to see what programs are running, in Win95 & Win98, is to press CTRL+ALT+DEL keys, in succession, on the keyboard. This will bring up the "Close Program" dialog box. Highlight the program that is accessing the modem and click on the "End Task" button. This will close that particular program.

If you sill get a "NO DIAL TONE" error, check the following:

  • Your phone line may be malfunctioning.  Plug a regular telephone into the phone line running to your computer and verify that you receive a dial tone.
  • Ensure that the modem is correctly installed.  Go to the "Start" button, Settings, Control Panel, Modems, Diagnostics, More Info.
  • Remove any other devices that you may have attached to your phone line: answering machines, line connectors, FAX machines, etc.
  • Make sure that the phone line coming from your wall jack is plugged into the "telco" outlet on your modem and not the "phone or line out" jack.
  • If you have to dial "0" or "9" or any other combination of numbers to reach an outside line, ensure that you have this option selected in your dialing preferences.  Also, add two commas ",," after the number to force the modem to wait for the dial tone. e.g. 9,,520-7541.
    FYI: Lightning strikes are the most common cause of modem damage.   You can protect your modem with telephone line surge protectors.  Many surge protection strips for electrical appliances (including your computer's surge protection strip) may have telephone protection.  However, you can always reduce your risk of having to replace your modem by unplugging it from the phone lines during lightning storms.

I cannot establish a dial-up networking connection.

  • Check to ensure that your username and password are correct.  These are case sensitive and must be entered exactly as they appear on your account for a successful connection

  • Check to ensure that TCP/IP is installed and selected in your dial-up networking settings.

My modem will not connect at the highest possible speed.

  • Check the setting for maximum speed in the Dial-Up Network settings. Double-click on the My Computer, Dial-Up Networking, right-click on The MultiPro Network icon, then click on Properties. While in Properties, click on the Configure button. You should be able to change your maximum speed here. Do not check the box "Connect At This Speed Only".

I can get connected but not at 56k.

Many phone lines, particularly in high-population growth areas or areas that haven't updated the telephony infrastructure, are multiplexed together (meaning they share one connection) using a device called a subscriber line concentrator. If the subscriber line concentrator is able to connect digitally to the phone company's central office, it makes only one conversion. Many older central offices, however, can connect to an SLC line only if the signal is converted to analog form first. Then the central office reconverts the analog phone signal to digital network. The result of two conversions a signal that's too noisy and distorted to work at 56K. Similarly, 56K will not work through the conversion commonly done in a hotel or business telephone system. So in most cases you can give up the dream of achieving fast connections from the office phone or when you are traveling. Also, if you are located more than 3 miles from the switching station in your neighborhood the speed of your connection will suffer.

What type of modem to I need to connect to The MultiPro Network?

The MultiPro Network recommends that you purchase a modem based on the Rockwell 56k Flex technology with the v.90 upgrade.   All of The MultiPro Network's dial-up receiving locations use Ascend/Lucent hardware based on the Rockwell technology.   You may encounter hardware conflicts with other hardware.

Does my account provide me with a web page?

All of the Intermediate and up accounts come with web space.  The Basic account does not include web space.  However, web space may be purchased in addition to the Basic account.  Most Intermediate accounts will have the URL:

http://users.multipro.com/username

The MultiPro Network also offers a variety of account packages that provide virtual domain or server hosting.  One of these accounts will be necessary if your wish for your URL to appear as follows:

http://www.yourdomain.com

For more information on account options, please click here, or contact The MultiPro Network sales department.

 
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